Our client is among the top 10 airports in North America and over 90 major international airlines are operating out of the airport to destinations at all six continents in the world. Moreover, it handles over a million cargo in 2024 with a large-scale facility. Leading the ground handling operations in the airport is the world’s largest ground handler who specializes in handling general cargo, pharmaceutical shipments, perishables, express/e-commerce and dangerous goods.

Business Challenge

Customs examination for imports is highly fragmented in nature with stakeholders navigating fragmented systems, constant manual coordination, and delays caused by a lack of visibility. In turn, this leads to inaccurate data entry and incorrect tariff classification. Therefore, there is a need to ensure an efficient, secure and reliable collaborative ecosystem for all stakeholders in terms of customs examination.

Solution

A cutting-edge Centralized Examination Services (CES) as part of the larger Cargo Community System by Kale Info Solutions was developed and implemented at the airport.

The CES platform unified all customs-related activities on a single digital interface, enabling:

• Centralized coordination of inspections

• Real-time document sharing and visibility

• Digital tracking of high-risk, perishable, and hazardous shipments

• Automation of compliance checks and notifications

  
  

Business Impact in the First Four Months

9,621+ shipments processed, including:

• 4,435 general cargo shipments

• 3,186 perishable shipments

• Hundreds of dangerous goods consignments

  
  

200–300 stakeholders actively engaged, including ground handlers, customs brokers, freight forwarders, truckers, and customs officers.

Drastic time reduction: What once took hours now happens in minutes.

98%+ data accuracy and streamlined documentation.

Elimination of manual bottlenecks, enabling faster clearance and improved compliance.

Future Scalability and Growth Potential

If CES system can achieve handling thousands of import shipments in a short span of time, then on an annual basis it can seamlessly process shipments in the range of 10,000 to 20,000. Moreover, with 100 per cent adoption nearly a million shipments can be seamlessly processed in a few minutes and make way for soaring cargo capacity.

Key Business Outcomes

• Import shipments processed in a few minutes

• Improved agility of operations

• Elimination of fragmented processes

• 98%+ data accuracy

• Improved cargo capacity

  
  

Customer Testimonial

Stakeholders navigated fragmented systems, constant manual coordination, and delays caused by a lack of visibility. Now communication is centralised, shipment movement is optimised, accountability is clear, and customs operations are smarter and faster. We believe there would positive long-term business synergies in the years to come.

– Vice President – Airport Cargo Operations

Read more on Kale’s Cargo Community System.